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Platform Administrator practice questions: Productivity and Collaboration

Productivity and Collaboration is 10% of the Salesforce Certified Platform Administrator exam. It covers Chatter, Path, Kanban, quick actions and the mobile app. Try these 4 free questions, then open each answer to see why every option is right or wrong.

01

Which three are real Chatter components? (select 3)

Choose three.

  1. Bookmarks
  2. Feed
  3. Groups
  4. Twitter
  5. Facebook
Show answer

Answer: A, B, C

A. Bookmarks ✓Correct.
B. Feed ✓Correct.
C. Groups ✓Correct.
D. TwitterExternal social networks are not Chatter components.
E. FacebookExternal social networks are not Chatter components.

Why: Chatter includes feeds, groups, bookmarks, people, files and topics. Twitter and Facebook are not Chatter components.

02

An admin is building a custom Home page in Lightning App Builder. Which two standard components are designed for the Home page? (select 2)

Choose two.

  1. Path
  2. Highlights Panel
  3. Assistant
  4. Today's Tasks
Show answer

Answer: C, D

A. PathIncorrect. Path is a record page component.
B. Highlights PanelIncorrect. The Highlights Panel belongs on record pages.
C. Assistant ✓Correct.
D. Today's Tasks ✓Correct.

Why: Assistant and Today's Tasks are standard Home page components in Lightning Experience. Path and the Highlights Panel need a record, so they are used on record pages.

03

Titan Defense needs a Chatter space for sensitive contracts. Managers invite specific members, and non-members must not see the group name, members or posts anywhere. Which group type?

  1. Broadcast group
  2. Private group
  3. Public group
  4. Unlisted group
Show answer

Answer: D

A. Broadcast groupBroadcast groups are for one-way announcements.
B. Private groupPrivate group names and members are still visible to non-members.
C. Public groupPublic groups are open to everyone.
D. Unlisted group ✓Correct. Fully hidden from non-members.

Why: Unlisted groups are hidden from non-members, including from search and lists. Private groups still show their name and membership to others.

04

Vanguard Wealth wants advisors to create check-in tasks that repeat every three weeks. What should the admin do?

  1. Enable Big Deal Alerts on Task.
  2. Enable Recurring Tasks in Setup.
  3. Use an approval process to create tasks.
  4. Build a scheduled flow to create tasks every three weeks.
Show answer

Answer: B

A. Enable Big Deal Alerts on Task.Big Deal Alerts concern opportunities.
B. Enable Recurring Tasks in Setup. ✓Correct.
C. Use an approval process to create tasks.Approvals do not create tasks.
D. Build a scheduled flow to create tasks every three weeks.A flow is heavier than the built-in feature.

Why: Enabling recurring tasks lets users create tasks that repeat on a schedule.

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