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Platform Administrator practice questions: Automation

Automation is 15% of the Salesforce Certified Platform Administrator exam. It covers record-triggered flows, scheduled paths, screen flows and approvals. Try these 12 free questions, then open each answer to see why every option is right or wrong.

01

The Sales Director wants a notification whenever an opportunity over $100,000 passes 50% probability. Which two options could deliver this? (select 2)

Choose two.

  1. Build a report and check it regularly.
  2. Big Deal Alerts.
  3. Build a record-triggered flow on Opportunity that sends an email alert to the Director when the criteria are met.
  4. Write an Apex trigger.
Show answer

Answer: B, C

A. Build a report and check it regularly.A report requires someone to check it and sends nothing on its own.
B. Big Deal Alerts. ✓Correct. Big Deal Alerts email people when large opportunities meet set criteria.
C. Build a record-triggered flow on Opportunity that sends an email alert to the Director when the criteria are met. ✓Correct. A record-triggered flow with an email alert sends the message automatically, with no code.
D. Write an Apex trigger.Apex would work but is unnecessary custom code for a declarative need.

Why: Big Deal Alerts exist for this exact case, and a record-triggered flow with an email alert can evaluate the same amount and probability criteria automatically.

02

An admin needs to see every record-triggered flow that runs on Opportunity and the order in which they run. Which tool shows this?

  1. Schema Builder
  2. Flow Trigger Explorer
  3. Setup Audit Trail
  4. Process Automation Settings
Show answer

Answer: B

A. Schema BuilderIncorrect. Schema Builder shows objects, fields and relationships, not automation.
B. Flow Trigger Explorer ✓Correct. It lists the record-triggered flows on an object by trigger type and shows their run order.
C. Setup Audit TrailIncorrect. It logs configuration changes, not which flows run or in what order.
D. Process Automation SettingsIncorrect. It holds org-wide automation settings, such as the default workflow user.

Why: Flow Trigger Explorer groups an object's record-triggered flows by when they run (created, updated, deleted) and lets the admin view and change their order.

03

In a patient intake screen flow, Provider Name must appear and be required only when Insurance Type is Private. What is the most efficient setup?

  1. Create a conditional display rule in User Interface settings.
  2. Set conditional visibility on the Provider Name screen component.
  3. Add a validation rule on the object.
  4. Add an assignment element for each insurance branch.
Show answer

Answer: B

A. Create a conditional display rule in User Interface settings.User Interface settings offer no such rule for flow screens.
B. Set conditional visibility on the Provider Name screen component. ✓Correct. It shows the field only for Private.
C. Add a validation rule on the object.A validation rule does not hide or reveal fields.
D. Add an assignment element for each insurance branch.Assignments set variables and do not control what is displayed.

Why: Screen flow components support conditional visibility, which shows or hides a field based on another input without extra logic.

04

Aegis Security wants only active contracts over $100,000 to enter the management review. How do you limit which records enter the approval process?

  1. Define entry criteria on the approval process.
  2. Set the object's org-wide default to Private.
  3. Build a dynamic form that shows a submit button.
  4. Add a validation rule to the contract.
Show answer

Answer: A

A. Define entry criteria on the approval process. ✓Correct.
B. Set the object's org-wide default to Private.Sharing defaults do not control approval entry.
C. Build a dynamic form that shows a submit button.A button does not enforce criteria.
D. Add a validation rule to the contract.A validation rule would block saves, not filter submissions.

Why: Entry criteria set the conditions a record must satisfy to be submitted.

05

Vanguard Health built a screen flow for patient screening and wants reps to run it from the Patient record page. How?

  1. Add the Flow component to the Patient Lightning record page in App Builder.
  2. Add a link to the flow in a page layout section header.
  3. Set up a component visibility filter on the utility bar.
  4. Add the flow to the Mobile Only navigation menu.
Show answer

Answer: A

A. Add the Flow component to the Patient Lightning record page in App Builder. ✓Correct.
B. Add a link to the flow in a page layout section header.Section headers cannot host a flow.
C. Set up a component visibility filter on the utility bar.Visibility filters do not add components.
D. Add the flow to the Mobile Only navigation menu.The Mobile Only menu is not the record page.

Why: The Flow component can be placed on a Lightning record page so reps run it in context.

06

Precision Financial wants expense reports reviewed in sequence by managers and finance directors, then sent automatically to an external accounting system. Which two tools? (select 2)

Choose two.

  1. Auto-response rule
  2. Quick action
  3. Outbound message action
  4. Approval process
Show answer

Answer: C, D

A. Auto-response ruleAuto-response rules email customers.
B. Quick actionA quick action needs a user to run it.
C. Outbound message action ✓Correct.
D. Approval process ✓Correct.

Why: An approval process handles sequential sign-off and an outbound message action can send the record to the external system at final approval.

07

A manager gets a system error approving a discount request. What should the admin check first?

  1. Whether the manager is a delegated approver.
  2. Whether the fields changed by the approval are hidden on the manager's layout.
  3. Whether to set field-level security to read-only for all fields modified.
  4. Whether the next approver's user account is inactive or missing.
Show answer

Answer: D

A. Whether the manager is a delegated approver.Delegation is optional.
B. Whether the fields changed by the approval are hidden on the manager's layout.Layouts do not block approval actions.
C. Whether to set field-level security to read-only for all fields modified.Read-only FLS would not fix it.
D. Whether the next approver's user account is inactive or missing. ✓Correct.

Why: Approvals fail when they try to route to an approver who is deactivated or missing.

08

AeroTech needs submitters or admins to be able to withdraw a pending approval and unlock the record before the manager reviews. Which approval action?

  1. Delegation actions
  2. Final rejection actions
  3. Recall actions
  4. Initial submission actions
Show answer

Answer: C

A. Delegation actionsDelegation is not a withdrawal.
B. Final rejection actionsFinal rejection applies to rejections.
C. Recall actions ✓Correct.
D. Initial submission actionsInitial submission actions run on submit.

Why: Recall actions run when a request is withdrawn, unlocking the record.

09

When a credit reviewer rejects a loan application, the status must become Rejected and an email must go to the loan officer. Where in the approval process do you configure this?

  1. Recall actions
  2. Initial submission actions
  3. Final rejection actions
  4. Escalation actions
Show answer

Answer: C

A. Recall actionsRecall actions run on withdrawal.
B. Initial submission actionsInitial actions run on submission.
C. Final rejection actions ✓Correct.
D. Escalation actionsEscalation is not a standard action group.

Why: Final rejection actions run when an approver rejects the record.

10

BioHealth reps find the Account creation screen cluttered. Management wants a simpler guided interface asking only for essential fields. Which tool?

  1. Duplicate rules
  2. Approval processes
  3. A screen flow
  4. Validation rules
Show answer

Answer: C

A. Duplicate rulesThey flag duplicates but provide no guided interface.
B. Approval processesApprovals manage sign-off.
C. A screen flow ✓Correct.
D. Validation rulesValidation checks data on save.

Why: Screen flows present a streamlined step-by-step interface.

11

Zenith Health's patient portal in Experience Cloud needs a guided wizard for medical record requests and contact updates. Which component should go on the page?

  1. Record Detail
  2. Autolaunched flow
  3. Screen flow
  4. Related list
Show answer

Answer: C

A. Record DetailRecord Detail shows a record's fields.
B. Autolaunched flowAutolaunched flows have no interface.
C. Screen flow ✓Correct.
D. Related listRelated lists show child records.

Why: A screen flow provides the interactive wizard and can be placed on Experience Cloud pages.

12

A record-triggered flow on Shipment runs only when Status is updated to In Transit. Its scheduled path posts a Chatter reminder 14 days later. On day 5 the status becomes Delivered. What happens to the scheduled reminder?

  1. It is cancelled because the record no longer meets the flow's entry conditions.
  2. It is paused until the record is updated again.
  3. It runs on day 14 regardless of status.
  4. It is sent immediately.
Show answer

Answer: A

A. It is cancelled because the record no longer meets the flow's entry conditions. ✓Correct. Pending scheduled path actions are removed when the record stops meeting the conditions.
B. It is paused until the record is updated again.Incorrect. Scheduled paths are not paused; they are removed.
C. It runs on day 14 regardless of status.Incorrect. The conditions are re-evaluated, so the reminder does not run.
D. It is sent immediately.Incorrect. A status change does not speed up a scheduled path.

Why: When a record no longer meets a record-triggered flow's entry conditions, Salesforce removes its pending scheduled path actions, just as time-based workflow actions used to be removed.

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