Praxis Academy

Salesforce Certified Platform Foundations practice exam

The real exam has 40 questions, lasts 70 minutes and needs 62% to pass. Start with a free 20-question diagnostic, no account needed.

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Exam sections and weights

Sample questions

A business collects customer requests through a web form and corresponds with customers by email. Which Salesforce cloud fits this need?

  1. Service Cloud (Answer)
    Correct. Web-to-Case captures form submissions and Email-to-Case captures emails, both as cases in Service Cloud.
  2. Sales Cloud
    Incorrect. Sales Cloud is aimed at sales teams working leads, opportunities and deals.
  3. Sustainability Cloud
    Incorrect. Sustainability Cloud measures environmental and carbon data, not customer service.

In global search, which wildcard character stands for exactly one character in the middle or at the end of a search term?

  1. _
    Incorrect. Global search does not treat the underscore as a wildcard.
  2. *
    Incorrect. The asterisk stands for zero or more characters, not exactly one.
  3. ? (Answer)
    Correct. The question mark stands for exactly one character in the middle or at the end of a term.

A field must be mandatory only when a lead reaches one specific stage. What is the right way to build this?

  1. Make the field required at the field level
    Incorrect. Field-level required applies to every record in every stage, API saves included.
  2. Validation Rule (Answer)
    Correct. A validation rule can look at the lead's stage and stop the save only when the field is blank at that stage.
  3. Make the field required on the page layout
    Incorrect. A page-layout requirement covers every record that uses the layout, whatever its stage.

Questions are original and follow the official exam guide. Praxis Academy is not affiliated with Salesforce, Inc.